Reservation Policy

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PLEASE FAMILIARISE YOURSELF WITH OUR POLICY RELATING TO YOUR RESERVATION


1.    Confirmation of reservation


Reservations will only be confirmed once the following is adhered to………

  • Reservation form must be signed and faxed/e-mail  back to the DONGANE reservation office with copy of your bank/internet deposit slip. No confirmation without your signature.

  • Dep ref no: must reflect on all deposit slips / Internet banking transfers as the reference for the transaction, before the transaction is made.

  • Deposits must be paid by the due date on reservation form; otherwise reservation will be cancelled.

  • No provisional bookings will be made, all reservations will be handled on a “first come, first serve” basis.

  • Please check all information, dates & prices on the reservation sheet before you sign and fax/e-mail it back to this office.

  • Please quote your deposit ref. no. for any queries and correspondence regarding your reservation at the resort.


2.    Cancellation of reservation

  •  50 % non-refundable

  •  24 hours grace from arrival date - will be granted to clients “en route” to the resort. The resort reserves the right to cancel your reservation and place other clients on/in your campsite/chalet for the duration of your reservation, should you not arrive within the 24-hour period.

  • Cancellation of reservations must be in writing and faxed to the DONGANE reservation office.

  • In the event of your reservation being cancelled due to an "act of God" i.e. Floods etc. DEPOSITS WILL NOT BE REFUNDED

 

3.    Non-arrival / late arrival / early departure of clients

In the event of your:

  • Non-arrival – you will forfeit your deposit and other payments already made.

  • Late arrival – no refund for days not spent at the resort.

  • Early departure – no refund for days not spent at the resort


4.    Deposit Payment

  • An 50% non-refundable deposit, (amount as indicated on your reservation form) is required to secure and confirm your reservation. 

  • The balance (amount as indicated on your reservation form) is payable at the resort.

Kindly make sure that you are in possession of your reservation form and all original deposit slips as proof of payment on arrival at the resort.

 

5.    Payment at the resort

  • Only S.A Rands /Meticais will be accepted for any payment at the resort.

  • No cheques or credit cards will be accepted.

All prices includes 17 % VAT!

 

DISCLAIMER


WHILST EVERY EFFORT IS MADE TO ENSURE THE SAFETY OF OUR CLIENTS, THE UNINTERRUPTED SUPPLY OF ELECTRICITY, WATER AND GAS - NO RESPONSIBILITY CAN BE ACCEPTED FOR ANY ACCIDENT, ILLNESS, LOSS OR DAMAGE TO PROPERTY OR ANY OTHER EXPENSES INCURRED FROM YOUR RESERVATION AT  DONGANE RESORT. DONGANE RESORT RESERVES THE RIGHT TO CHANGE OUR POLICY, TERMS & CONDITIONS AND PRICES WITHOUT WRITTEN NOTICE.  NO REFUNDS WITH REGARD TO ANY ACT OF GODVIS MAJOR".

 


DONGANE RESORT reserves the right to change the policy, terms & conditions and prices without notice.

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